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A big honor for the Hoy Center at Westminster-Canterbury on Chesapeake Bay

The Hoy Center at Westminster-Canterbury on Chesapeake Bay Receives 2018 Customer Experience Award from Pinnacle Quality Insight

Westminster-Canterbury on Chesapeake Bay is proud to announce that our Hoy Center, the smaller nursing care section of our community, is the recipient of Pinnacle Quality Insight’s 2018 Customer Experience Award. Qualifying for the award in both Long Term Care and Short Term Care, Westminster-Canterbury displays a continued dedication to providing Best in Class senior healthcare services.

Dr. Victoria Crenshaw, the Vice President of Resident and Health Operations at Westminster-Canterbury on Chesapeake Bay, says winning this award is an honor,“It is the reason we do what we do everyday. Making sure our residents know they are our top priority is all part of our Lighthouse Engagement Model.”

Throughout its 36 year history of serving the Hampton Roads community, Westminster-Canterbury on Chesapeake Bay has placed strong emphasis on ensuring that the individual needs of every resident are met.  During the course of 2017, a sampling of Hoy residents and their families have participated in monthly telephone interviews that include open-ended questions, as well as the opportunity to rate Westminster-Canterbury in specific categories. The Hoy Center received awards in the following categories, Safety and Security, Cleanliness, Dining Service, Quality of Food, and Laundry Service.

By qualifying for the Pinnacle Customer Experience Award, The Hoy Center at Westminster-Canterbury on Chesapeake Bay has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average.

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Research shows engagement is a key component to healthy aging.  But maintaining that engagement in the age of technology hasn’t always been accessible or affordable, especially for seniors, until now.

Westminster-Canterbury on Chesapeake Bay has been working with our French partner TMM Solutions to create simplified in-home digital technology that is not only user-friendly, but engaging and affordable.

The Birdsong Tablet comes preloaded with software designed to improve life and brain health for seniors. The software includes hundreds hours of music, videos, games, travel and therapeutic content.  Through the tablets our residents will also be able to access Westminster-Canterbury on Chesapeake Bay’s Lifelong Learning Institute. That means all the educational courses Virginia Wesleyan University offers on our campus will be right at their fingertips.  One of the most exciting features the tablets contain is  a user-friendly family app that makes it easy for residents and their families to connect with video chat and messaging.

Westminster-Canterbury decided to create the tablets after a research project among its residents, called The Birdsong Initiative, showed in-room technology made statistically significant improvements in quality of life and psychological well-being of residents. Caregivers also saw a reduction in stress after seniors engaged with in-home digital technology. The study and now the new software/tablets are named in honor of Westminster-Canterbury Foundation board member Sue Birdsong and her husband George, who funded the research.

The tablet is available in 10, 18 or  21-inch screen sizes because research found smaller screens are difficult for some, but not all seniors. In addition to offering The Birdsong Tablet to its own residents, Westminster-Canterbury will be making it available to other senior living communities globally, with pricing designed to make it affordable to as many older adults as possible, including seniors at home who are battling isolation, and may be concerned about preserving or improving their brain health.

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Congratulations to George Birdsong 2017 Darden Award Winner!

We are proud to honor a true humanitarian, outstanding leader, and treasured supporter and member of Westminster-Canterbury.

Thank you to Inside Business and the CIVIC Leadership Institute for sharing this article with us.

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